RETURNS AND REFUNDS:

To initiate a return for your Program Male Essentials purchase, please contact us at contact@programmaleessentials.com.au within 14 days of receiving your order, providing the reason for the return. We will process the refund within 7 days of receiving the unused product in its original condition and packaging, with shipping costs for the original order deducted from the refund.

Upon receipt of the returned item, we will inspect it and notify you by email of its arrival and whether the refund has been approved or rejected. If approved, the refund will be processed and credited back to your original payment method within a specified number of days. Please note that any sale items or purchases made with a discount code are non-refundable and cannot be returned.

In the unlikely event that you experience a reaction to our product, please discontinue use immediately and contact us at contact@programmaleessentials.com.au for assistance. 

We will work with you to determine the cause of the reaction and provide a solution. Please note that reactions to our products are rare, but we take them seriously and are committed to ensuring our customers' safety and satisfaction.

All refunds will be processed promptly and using the original payment method. However, please note that all refunds are subject to our discretion.

Please be aware that our 14-day return policy is only applicable to products purchased directly from Program Male Essentials. If you bought our products from a third-party retailer, returns will be at their discretion, and you should contact them directly for more information.

EXCHANGE POLICY:

We only accept exchanges for items that are defective or damaged and only for the same item.